Margaret Downs, RCP



Margaret Downs, Registered CART provider, is one of our veteran team members. She brings her years of experience and skills to the forefront in helping our organization grow and succeed. The growth of VRAO and the recognition of voice writers within the state of Ohio is both her priority and passion.

She is the founder and CEO of Premier Visual Voice, a court reporting and captioning firm in Northeast Ohio. Margaret has also trained and mentored many voice writers who are current providers of communication access services across the United States. Recently, Margaret has begun a training program for voice writing through her company, Premier Visual voice, and will continue to assist with mentorship and education of the voice writing profession.

Jean Cregan, CVR, RCP-M

Vice President


Jean is a Certified Verbatim Court Reporter as well as a Registered CART Provider. She works primarily as a remote CART provider, improving communication access in both academic and business settings. Jean also provides captioning for meetings, conferences and webinars through a variety of platforms. She joins VRAO determined to see ever-expanding opportunities for verbatim reporters throughout Ohio.

Marsha Busson, CVR, RCP-M

Secretary | Treasurer


Marsha is a Certified Verbatim Reporter and Registered CART Provider-Master and is a founding member of VRAO.  She provides CART services remotely to academic settings, webinars, and business meetings. She envisions a bright and abundant future for voice writers in Ohio. She brings her attention to detail to assist VRAO in staying organized and on task.